Return & Refund Policy

At Electric Pets, we want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help. Please review our return and refund guidelines below.

• You have 7 days from the date you receive your order to request a return.
• All returns must meet the eligibility conditions below.

Your return request will be accepted if:

• Defective or damaged item

1. Report to us within 48 hours of delivery.
2. Provide photos of the damage and your order details.
3. We will issue a full refund or send a replacement at no extra cost.
4. Claims made after 48 hours may not be accepted.

• Wrong item received

1. We will ship the correct item at no cost.
2. Follow our return instructions to send back the wrong item.

• Change of mind / not satisfied

1. Item must be in original condition and original packaging.
2. Return shipping costs are your responsibility.

• Delivery delay
  Contact the courier first. If unresolved, email us at support@electricpets.co.

• Current shipping methods apply only to the United States.
• International orders and shipments to U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) require a custom quote — please email support@electricpets.co.

Your return request will be accepted if:

• Defective or damaged item

1. Report to us within 48 hours of delivery.
2. Provide photos of the damage and your order details.
3. We will issue a full refund or send a replacement at no extra cost.
4. Claims made after 48 hours may not be accepted.

• Wrong item received

1. We will ship the correct item at no cost.
2. Follow our return instructions to send back the wrong item.

• Change of mind / not satisfied

1. Item must be in original condition and original packaging.
2. Return shipping costs are your responsibility.

• Delivery delay
  Contact the courier first. If unresolved, email us at support@electricpets.co.

We cannot accept returns or issue refunds for:

• Items that have been used, opened, or are not in original condition/packaging.
• Custom or personalized items.
• Orders received over 7 days ago.
• Items purchased with a discount greater than 20%.

Step 1 – Request a Return Email support@electricpets.co with:

• Order number & proof of purchase
• Reason for return/refund
• Photos of the product (original condition or showing damage)

Step 2 – Receive Return Label If approved, you’ll receive a prepaid return label and instructions.

Step 3 – Ship Your Item Drop off at the assigned courier location. Note: Electricity Pets Company is not responsible for lost return shipments.Step 4 – Refund Processing

• Allow 2–4 business days after we receive your return for processing.
• Refunds are issued to your original payment method.
• Depending on your bank, it may take up to two billing cycles to appear on your statement.

Email: support@electricpets.co

We’re here to ensure you have the best shopping experience with Electricity Pets Company.

Email: support@electricpets.co.

We’re here to ensure you have the best shopping experience with Electric Pets Co.