ANSWER: Standard delivery usually arrives in 6–9 business days (transit time). Expedited/Express service to Alaska & Hawaii may incur additional charges. Total time = processing (below) + transit.

ANSWER: Most in-stock orders ship within 2 business days when fulfilled from our U.S. warehouse, or within 5 business days when fulfilled from our China warehouse (Mon–Fri, holidays excluded). Items not in stock ship as soon as they become available.

ANSWER: We currently ship to addresses within the United States. For international orders or the five U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), please email support@electricpets.co for a quote.

ANSWER: You’ll receive an "Order Confirmation" email after purchase and a Shipping Confirmation with a tracking number once your order ships. Track on the carrier’s website using that number.

ANSWER: Contact support@electricpets.co as soon as possible. We’ll do our best to help, but once an order has shipped, it can’t be canceled. Shipping costs are non-refundable after dispatch.

ANSWER: If you’re not satisfied, you have 7 days from delivery to request a return. Please review our Return & Refunds Policy page for eligibility details.

ANSWER: Email support@electricpets.co with your order number, reason for return, and proof of purchase. If approved, we’ll email you a return label and step-by-step instructions.

Yes. All products are designed with pet safety in mind, using durable and pet-friendly materials suitable for everyday use for both cats and dogs.

lectric Pets offers a curated selection of pet products including cat toys, dog leashes, harnesses, pet bowls, clothing, and everyday accessories designed to improve comfort, safety, and play for pets.

You can find real customer reviews on each product page, right below the product description. We also encourage you to leave a review after your purchase — your feedback helps other pet owners make informed decisions and helps us improve our products.

Each product page clearly indicates the recommended pet type (e.g., cats or small dogs) and suggested usage scenarios. We recommend selecting based on your pet’s size, age, and play habits. If you’re unsure, feel free to reach out to our support team — we’re happy to help you find the perfect match.

Yes, we stand behind the quality of all our products. If you receive an item with a manufacturing defect, please contact our customer service team at support@electricpets.co. We will provide a replacement, refund, or repair solution to ensure your satisfaction.